Qaroma/Taroma/Ceroma by QaromaShop

dudeguy said:

Í understand the Taroma360 is pretty much the end-game vape for conduction/convection Ball vapes with heavy effects?

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Yes its a hybrid, depending on how you use it it can be conduction bias or convection bias it gives you those options and it hits like a dab when used right. If you like using a water pipe / bong, the 360 is one of the heavy hitter with a open airflow and minimal restriction (which is why I changed the gems to give it some restriction). Great device and one of 2 PID based devices I have kept.

hello , one question when your ceroma goes dirty how do you clean it?

VapingYogi said:

Yes its a hybrid, depending on how you use it it can be conduction bias or convection bias it gives you those options and it hits like a dab when used right. If you like using a water pipe / bong, the 360 is one of the heavy hitter with a open airflow and minimal restriction (which is why I changed the gems to give it some restriction). Great device and one of 2 PID based devices I have kept.

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Sounds like the perfect ball vape for me . Btw. can you change the PID from Fahrenheit to Celsius?

dudeguy said:

Sounds like the perfect ball vape for me . Btw. can you change the PID from Fahrenheit to Celsius?

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The PID is only in Fahrenheit.
You will not regret to buy the 360, it’s the better hybrid the bowl in glass save the terps.

You can usually switch between F and C with most PIDs but it's awkward to navigate the menu system

Hippie said:

You can usually switch between F and C with most PIDs but it's awkward to navigate the menu system

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Nice, didn't know that. No deal breaker otherwise but always good to have the option.

dudeguy said:

Nice, didn't know that. No deal breaker otherwise but always good to have the option.

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Personally I actually prefer using fahrenheit over celsius as it's more precise for vape temps despite being from Australia!

Also when I bape along with Troy and Jerry or Lee I don't want to be constantly converting temps in my head hahaha

Good folks of FC. Couple quick questions.

Just received my second hand qaroma and coil. Had a few blasts and so far I'm very impressed.

On receipt I gave it a good clean. There was a metal gauze/screen at the bottom of the ruby chamber, presumably to ensure the 3mm balls don't block the air holes.
Would rather not have any metal in airpath.

Is this as qaroma designed/supplied or has this been added?

If I remove, will the 3mm rubies block the air holes?

If so, how is this avoided? I did consider a layer of 4mm beads followed by the 3mm. Is this a good idea or will the larger beads work their way up the chamber to the top ?

Cheers

Chicken No Name said:

Good folks of FC. Couple quick questions.

Just received my second hand qaroma and coil. Had a few blasts and so far I'm very impressed.

On receipt I gave it a good clean. There was a metal gauze/screen at the bottom of the ruby chamber, presumably to ensure the 3mm balls don't block the air holes.
Would rather not have any metal in airpath.

Is this as qaroma designed/supplied or has this been added?

If I remove, will the 3mm rubies block the air holes?

If so, how is this avoided? I did consider a layer of 4mm beads followed by the 3mm. Is this a good idea or will the larger beads work their way up the chamber to the top ?

Cheers

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I put 3mm rubies straight into my ceroma with no screens and am fine, the rubies don't block the holes. I don't believe the screen was needed for the qaroma either but not 100% as I only have a ceroma.

I can confirm my ceroma is the same. No screen, but I've got a mix of 3 and 4mm media, not in any discernable layers, just mixed together.

Has anyone dealt with their customer service before?
I just had the weirdest and worst CS interactions of my life with Qaroma. I had a minor issue that they basically turned into an argument over several emails. they were so oddly argumentative and passive aggressive. kept bringing up things that had nothing to do with my issue and kept implying i a lier, seemingly just to start a fight. I was amazed at how fast they turned me from a loyal fanboy to a hater. it felt like a the small business owners on yelp that try to attack people in reviews instead of address the issue and just make everything worse.

I love their products, but i'll never buy from them again. there's plenty of other good ball vape companies out there. Cannabis hardware always had excellent CS.

JCruiser said:

Has anyone dealt with their customer service before?
I just had the weirdest and worst CS interactions of my life with Qaroma. I had a minor issue that they basically turned into an argument over several emails. they were so oddly argumentative and passive aggressive. kept bringing up things that had nothing to do with my issue and kept implying i a lier, seemingly just to start a fight. I was amazed at how fast they turned me from a loyal fanboy to a hater. it felt like a the small business owners on yelp that try to attack people in reviews instead of address the issue and just make everything worse.

I love their products, but i'll never buy from them again. there's plenty of other good ball vape companies out there. Cannabis hardware always had excellent CS.

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Thanks a huge shame to hear... . What actually happened though? Do you have any examples?

Sorry you've had a bad experience!

JCruiser said:

Has anyone dealt with their customer service before?
I just had the weirdest and worst CS interactions of my life with Qaroma. I had a minor issue that they basically turned into an argument over several emails. they were so oddly argumentative and passive aggressive. kept bringing up things that had nothing to do with my issue and kept implying i a lier, seemingly just to start a fight. I was amazed at how fast they turned me from a loyal fanboy to a hater. it felt like a the small business owners on yelp that try to attack people in reviews instead of address the issue and just make everything worse.

I love their products, but i'll never buy from them again. there's plenty of other good ball vape companies out there. Cannabis hardware always had excellent CS.

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I love their products, but they are shamelessly anti-warranty and whenever customer issues come up, it seems like things go south pretty quickly.

I don't get it.

goldfinger said:

I love their products, but they are shamelessly anti-warranty and whenever customer issues come up, it seems like things go south pretty quickly.

I don't get it.

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Don't worry this guy from qaroma is known for that.
I know several people who have experienced exactly the same thing as you and me too.
This person really has a problem. An incredible paranoia.
I sold all my qashop stuff a long time ago and I don't regret it for a single second.
There is better elsewhere with normal customer service, which respects its customers

Yeah no warranty and bad customer service were the main reasons I decided against buying a T360 in the end...

Question to those whom have had warrenty issues.
Was it PID/coil/electrical failures? Glass breaking/stuck on bowl ?? Issue with OEM distributer, or EU or USA, etc ... distributer.
Thanks in Advance.

I ask, as I am interested in the T360, and have been for a bit. On paper at least this one is on the top of my next purchase list.
Truth be known warranty would be #3 on my list of priorities.... now dependability is #2. Low Temp/High output (max efficiency) is #1

Sandrider1962 said:

Question to those whom have had warrenty issues.
Was it PID/coil/electrical failures? Glass breaking/stuck on bowl ?? Issue with OEM distributer, or EU or USA, etc ... distributer.
Thanks in Advance.

I ask, as I am interested in the T360, and have been for a bit. On paper at least this one is on the top of my next purchase list.
Truth be known warranty would be #3 on my list of priorities.... now dependability is #2. Low Temp/High output (max efficiency) is #1

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The individual parts of the retail kit are not worth more than $70, so one shouldn’t expect a warranty, which is normal. As you mentioned, the main focus should be on efficiency.

Sandrider1962 said:

Question to those whom have had warrenty issues.
Was it PID/coil/electrical failures? Glass breaking/stuck on bowl ?? Issue with OEM distributer, or EU or USA, etc ... distributer.
Thanks in Advance.

I ask, as I am interested in the T360, and have been for a bit. On paper at least this one is on the top of my next purchase list.
Truth be known warranty would be #3 on my list of priorities.... now dependability is #2. Low Temp/High output (max efficiency) is #1

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Qashop does not provide any warranty on its devices and accessories.

Sidoney said:

Thanks a huge shame to hear... . What actually happened though? Do you have any examples?

Sorry you've had a bad experience!

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I own a taroma XL and a 360. The up button stopped working on one of my PID's. I messaged them asking if i could get a deal on buying a replacement. I've only had the 360 ten months. I was hoping for a 10 percent code or free shipping. Instead he comes back about how there's no warranty and that i never bought an XL from him. I reiterated that i never once asked for any warranty work, and that i definitely bought an XL from him. it then went back and forth several times with him continually bringing up no warranty and telling me that I 100 percent never bought an XL from him. I kept telling him i never said anything about warranty work (i was trying to spend more money at his shop) and that i bought an XL from him. I had the delivery date and sent him a pic of the XL but he continued to call me a liar and that i must have bought it 3rd party because i could not find the invoice number from aug 2022. he said his system had an unpaid and canceled XL from me but there's no way that his system is wrong and i never bought an XL from him (he would not tell me if the date of this "unpaid and canceled order" matched up with the delivery date i gave him). the whole thing was very weird and aggressive. it was so bizarre that I've def considered putting the whole exchange up on reddit.

anyone know where to get a replacement 30mm coil head thats not axial. and not from qaroma

JCruiser said:

anyone know where to get a replacement 30mm coil head thats not axial. and not from qaroma

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JCruiser said:

anyone know where to get a replacement 30mm coil head thats not axial. and not from qaroma

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The only fully assembled 30mm radial coils that I've seen are the QShop ones. AliX has listings for some without the connector, but then you have to deal with the slow boat AND soldering.

JCruiser said:

I own a taroma XL and a 360. The up button stopped working on one of my PID's. I messaged them asking if i could get a deal on buying a replacement. I've only had the 360 ten months. I was hoping for a 10 percent code or free shipping. Instead he comes back about how there's no warranty and that i never bought an XL from him. I reiterated that i never once asked for any warranty work, and that i definitely bought an XL from him. it then went back and forth several times with him continually bringing up no warranty and telling me that I 100 percent never bought an XL from him. I kept telling him i never said anything about warranty work (i was trying to spend more money at his shop) and that i bought an XL from him. I had the delivery date and sent him a pic of the XL but he continued to call me a liar and that i must have bought it 3rd party because i could not find the invoice number from aug 2022. he said his system had an unpaid and canceled XL from me but there's no way that his system is wrong and i never bought an XL from him (he would not tell me if the date of this "unpaid and canceled order" matched up with the delivery date i gave him). the whole thing was very weird and aggressive. it was so bizarre that I've def considered putting the whole exchange up on reddit.

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Let me understand this. So you broke a button on the pid after 10 months then emailed to ask for 10% off and free shipping? Your request was rejected and this seems to be issue no.1

I don't see any issues with no.1 tbh. If you claim that you weren't looking for any form of warranty, why are you even upset?

Most of your description and anger seems to come from issue no.2, which is whether you purchased a Taroma xl from qshop or not? I might not be understanding this correctly, but wouldn't an invoice number or credit card statement be sufficient to prove your case? Why was the back and forth even necessary? I don't think any retailer is gonna accept a picture and delivery date as proof of purchase. Also, if it's an issue with your 360, why are you bringing up the xl in the first place?

My experience with qshop has been good thus far. Sorry about the experience you had

Vasgas said:

Let me understand this. So you broke a button on the pid after 10 months then emailed to ask for 10% off and free shipping? Your request was rejected and this seems to be issue no.1

I don't see any issues with no.1 tbh. If you claim that you weren't looking for any form of warranty, why are you even upset?

Most of your description and anger seems to come from issue no.2, which is whether you purchased a Taroma xl from qshop or not? I might not be understanding this correctly, but wouldn't an invoice number or credit card statement be sufficient to prove your case? Why was the back and forth even necessary? I don't think any retailer is gonna accept a picture and delivery date as proof of purchase. Also, if it's an issue with your 360, why are you bringing up the xl in the first place?

My experience with qshop has been good thus far. Sorry about the experience you had

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The issue was that he kept bringing up warranty work and the XL purchase when it had nothing to do with my request. the back and forth happened because he kept saying i was lying about buying an XL and showing screenshot of his warranty policy. I kept responding that i was very clear that i wasnt looking for warranty work and that i 100 percent purchased a XL from qaromashop. he finally told me i didnt buy it from him and "thats a fact thats not going to change"
it's like he was looking to pick a fight.
there would have been no issue if he had just said "sorry i cant do any discounts atm". but continuing to insist that im lying even though it had no bearing on anything at hand was weird and insulting.

also, i didnt "break the button". it just stopped working. it still felt totally normal and clicky. i had only adjusted it a couple times. i have no idea how one would even physically break a button on a PID. ive never had an issue with one before in my life.
Ive since ripped the button faceplate off. the button still works if i connect the contacts.